Our standard payment terms are that payment is taken at booking unless otherwise stated. If payment by invoice has been previously agreed, the payment needs to be made within 48hrs from the date of invoice or 30 days prior to the course start date, whichever is sooner.
Bookings may be made by email, via our website or by letter or phone. Telephone bookings must be confirmed in writing upon request. Please quote purchase order numbers where applicable.
Should circumstances mean that you have to cancel your course the following charges will apply:
If a candidate should arrive late for a course or are absent for any session, we reserve the right to refuse to accept them for training if we feel they will gain insufficient knowledge or skill in the time remaining. In all such cases, the full course fee remains payable. To conform with GOVERNING BODY requirements for statutory certificates, attendance at all sessions is mandatory.
On occasion, unforeseen circumstances may require us to cancel a course. In such circumstances you will be given as much notice as possible and either a free transfer to another course date or a full refund of fees paid.
It is the employers and candidates joint responsibility to ensure that students are free from any condition which would affect their capability to undertake their chosen course, and that they have the aptitude to cope with an intensive course of study. We welcome students with disabilities but it remains their employer’s responsibility to ensure that they are appropriately supported in their workplace. We would welcome in advance, for setup purposes, notification of any assistance that a student is likely to need during the running of the course.